FREQUENTLY ASKED QUESTIONS AND FEES LIST
Customer Services Department Contact Details are:
Telephone: 4040 1555
What documents are required for finance application?
Answer: For list of required documents for Private Individual application please click here.
For list of required documents for Business Application please click here
How long does the finance approval process take?
Answer: We try our best to process all Private individual applications within 24hours of submission, the delay might occur due to the quality of the submitted documentation and in case further information is required. Therefore, we recommend submitting all required original documents at once and as per the requirements list.
For Business applications please allow up to 72 hours.
Can I apply for finance of more than one vehicle?
Answer: Please approach your preferred dealer and one of our representatives for further information on the process.
Where do I apply for finance?
Answer: Kindly approach your preferred dealer where you will be assisted by one of our representatives.
Click here to view & print the required application form for Private Individuals or here for the Business application form.
Kindly note that application form must be fully completed, signed as per you QID signature sample and submitted original with the rest of the required documents.
Can I make advance payment for my upcoming instalment? When can I receive my call back cheque?
Answer: Yes. If you wish to make advance payment for one of your PDCs, kindly contact our customer service 14 days prior to your next monthly payment due date and request call back. Please refer to table of fees for any applicable charges. Usually it takes 14 days for the called back cheque to be returned. Please note that we will not be able to return the cheque unless we have received due amount in cash or in another form in full.
Can I replace my existing cheques with new ones or change the details on existing cheques? (e. g. Change date, Change of bank, change of signatory for company)
Answer: Yes. You can replace your cheques, however depending on the nature and reason for request, additional approval might be required. Kindly contact our customer service for further guidance. Payment details may only be changed upon the receipt of a written or in-person request. Kindly contact our Customer Services Department and a dedicated agent will advise you of the processes to follow. Any bank detail / payment method change needs to be actioned at least 14 days prior to the next payment date. There may be a fee charged for these changes. Please refer to the Table of Fees for any applicable charge.
Can I make a bulk payment? (Advanced several payments)
Answer: Yes. If you wish to make an advanced payment for several months at one time, please contact customer service department for further information.
What happens to any unused Post Dated Cheques if I settle my agreement earlier?
Answer: If you decide to settle the outstanding amount in full prior to your contract maturity, all the remaining cheques will be returned back to you. Please allow minimum 14 days for this process. Upon your written request, any remaining cheques will be cancelled and proof will be sent to you via email.
What happens if I cannot make my monthly payments?
Answer: Kindly contact our Collections department and a dedicated agent will assist and advise you of the process to follow.
Can I change my contract tenure in the middle of the contract?
Answer: Yes, it is possible, however, depending on the nature of the request and the type of your finance contract, additional approval might be required. Please contact us for further details.
May I transfer my existing contract to a third party, and are there any fees payable?
Answer: Transferring the contract to another person / third party, will require new customer to apply for finance and receive approval from credit department. Usually new customer will continue your contract with the same terms and tenure, unless agreed and approved otherwise. Please click here for required documents checklist or contact our customer service.
Who is responsible for insuring the vehicle?
Answer: In case of Instalment Sale and Instalment Sale with Options, customer is fully liable to ensure the vehicle with annual full comprehensive insurance for the duration of the contract. In case of Leasing NBK Services shall arrange at its own cost, for the vehicle to be comprehensively insured.
Do I have to purchase full comprehensive insurance or can use third party insurance?
Answer: All vehicles financed by NBK Services must be insured with full comprehensive insurance for the duration of the contract, unless it is Lease in which case NBK Services is responsible to ensure the vehicle.
What happens if insurance company considers my vehicle as total loss?
Answer: Please contact our customer service department for further information.
What should I do in the event of an accident?
Answer: Please click here for “What to do in the event of an accident” guide.
How do I change the ownership of vehicle into my name after I have settled all my payments?
Answer: Once you have settled all payments, you will become sole owner of the vehicle. Once last payment has been cleared and there are no outstanding payments due from your account, you can request mortgage release. Once we release the mortgage you can approach any traffic department to print new registration card, showing your vehicle ownership
What options do I have at the end of my agreement?
Answer: In case of Instalment sale, at the end of your agreement you will become sole owner of the vehicle.
In case of Instalment Sale with Options – At the end of the agreement, the following choices are at your disposal:
Sell/Trade-in your vehicle and enjoy any profits derived from the sale, after settling the outstanding amount
Continue driving and Refinance the final outstanding amount. *subject to credit approval
Settle the final outstanding amount and take ownership of the vehicle.
Simply return the vehicle to the dealer with no further obligations *subject to Wear and Tear inspection and kilometre usage
In case of Lease, you can simply return the vehicle back to the dealer (*subject to Wear and Tear inspection and kilometre usage), alternatively, you can request information on possibility of purchase of the vehicle. Please note that the sale of the vehicle to you is solely at dealer discretion.
*Each of the options offered or described above, are subject to terms and conditions contained in the Lease and Installment Sale with Options Finance Agreement and adherence to Wear and Tear guidelines.
When Can I collect my collaterals pertaining to my finance Agreement (e.g. Original ATL documents, Security cheque)?
Answer: In case of Instalment Sale: Once all due payments, including any additional charges, have been settled, we will release the mortgage and return all provided collaterals.In case of Instalment Sale with Options – There are several scenarios:
If you choose to pay cash for your final inflated payment, once all outstanding payments, including any additional charges have been cleared, we will release mortgage and return your collaterals back to you.
If you wish to return the vehicle back to the dealer : after dealer has received your vehicle and we ensure all due payments, including any violations/additional charges if any, have been settled, dealer will settle the final inflated payment on your behalf, after which the mortgage will be released and you can collect the collaterals. This process takes approximately 14 days.
If you wish to refinance the inflated payment then old collaterals will be replaced with new ones in accordance with credit approval for refinance.
In case of Lease – same process applies as points two and three of ISO above.
What steps do I need to take at Lease and Instalment sale with Options Contract Maturity?
Answer: At least 14 days prior to contract maturity, you shall schedule a vehicle inspection with the dealer. After the inspection, the sales will advise whether any damages require to be repaired. In which case you will be responsible to obtain a police report for such damages. Please follow our accident guide. link for the exact process of obtaining police report. Upon contract maturity, you shall return the Vehicle to your supplying dealer in a condition as defined by our Fair Wear & Tear Guidelines. These guidelines and any relevant fees for late return (which you will be liable for) are available in the Terms and Conditions of your Agreement.
Are there any mileage limitations for my contract?
Answer: Depending on your finance contract type, your mileage might be limited to a certain amount of kilometres per annum. Mileage limitations are applicable for Leased vehicle and vehicles purchased on Instalment Sale with Options finance agreement. There are no mileage limitations for vehicles purchased under Instalment Sale agreement.
What is the Maximum Annual Distance?
Answer: The maximum Annual distance is the agreed number of kilometres to be travelled in any twelve months period. This information will be stated on your Agreement. If the amount of kilometres travelled at the maturity of your contract exceeds the Maximum Agreement Distance then we reserve the right to recover from you Excess Distance Charge multiplied by the amount of excess kilometres travelled
What is the Maximum Agreement Distance?
Answer: The Maximum Agreement distance is the agreed annual distance, multiplied by the number of years of the Lease or Instalment Sale with Options Finance Agreement.
What is the Excess Distance Charge?
Answer: The Excess Distance Charge (in QAR), is the charge levied for each kilometre exceeded over the Maximum Annual and Agreement Distance specified on the Lease or Instalment Sale with Options Finance Agreement.
How often do I need to service and maintain the vehicle?
Answer: Your vehicle requires service and maintenance at regular intervals in accordance with manufacturer or supplier’s recommendations. This information can be obtained from the dealer. Please refer to Terms and Conditions pertaining to your Agreement for information on your responsibilities relating to the vehicle service and maintenance.
Can I service my vehicle outside of the approved service centre?
Answer: No. During the finance contract term, any service and maintenance must be carried out only by approved service centres, any violation of this rule might lead to additional charges for your account and might void any guaranteed repurchase undertaking from our side.
How will I know my vehicle is due for servicing?
Answer: You will need to service your vehicle as per the manufacturer or supplier’s recommendations and as per the vehicle handbook supplied with the vehicle, alternative vehicle might show you a warning message for due service.
Who is responsible for service and maintenance?
Answer: You are responsible to make any appointments and ensuring the vehicle is available for service and maintenance at due time. Our approved service centres will carry out physical service and maintenance.
How will I know when my tires are due for replacement?
Answer: Tyres are to be replaced in accordance with the manufacturer or supplier’s recommendations. Tyre pressure checks are to be conducted by you as per the vehicle handbook supplied with the vehicle. Please refer to the fair Wear & Tear guidelines attached to your Terms& Conditions for further details about the required condition of your tyres upon return.
Who is responsible for paying traffic violations? And what is the process?
Answer: You are responsible for the payment of all traffic violations incurred. You may check for the violations on https://portal.moi.gov.qa/wps/portal/MOIInternet/services/inquiries/trafficservices , alternatively please contact our customer service department.
Any traffic violations must be settled prior to handing the vehicle back to us in case of Lease and Instalment Sale with Options. . Likewise, you are responsible for clearing any black points that these violations may attract from the Qatar Authorities.
In the case of a serious misdemeanour, as the driver, you may be requested by the relevant police authority to attend one of their stations, which you must carry out according to their instructions.
Contact our Customer Services Department for any further information.
How can I change my personal details on my Agreement?
Answer: Personal details may be changed only upon the receipt of a written/in person or email request. Kindly contact our Customer Services Department and a dedicated agent will advise you of the processes to be followed.
Can I take my vehicle outside of Qatar while still paying for it? If yes what is the process?
Answer: In case of Instalment sale and Instalment sale with Options. There is a mortgage registered on your vehicle, therefore you would require authorization from NBK Services to take your vehicle beyond borders. Kindly contact our Customer Services Department to request authorization to take your vehicle across border, and a dedicated agent will advise you of the process. We may allow travel to other Middle Eastern countries outside of the Qatar at our discretion. In addition, we may request a deposit plus a service fee to action travel across border. In case of Lease Agreement, NBK Services does not allow to take the vehicle beyond Qatar borders
How can I request an early settlement (liability) amount on my agreement? Is there an early settlement (liability) fee if I wish to pay early?
Answer: Kindly contact our Customer Services Department and a dedicated agent will assist you with obtaining a settlement amount. Please refer to Terms and Conditions pertaining to your Agreement for any early termination (early liability) fees.
Who is authorized to drive the leased vehicle?
Answer: All drivers must have a valid Qatar driver’s license. It is the driver’s responsibility to ensure that he/she carries a valid Qatar driver’s license prior driving a vehicle leased from NBK Services. The only person that may drive the vehicle is the Lessee or a driver nominated by the Lessee.
Can I terminate my Lease Agreement earlier than maturity date?
Answer: Please refer to the Terms & Conditions pertaining to your contract for the early termination process and applicable charges. Otherwise contact our customer service for further information.
Numbers to contact in the case of an emergency.
Police and Emergency 999
Ambulance Services 998
Fire Rescue 997
Operator and Enquiries 181
|ARREAR PAYMENT FEES|
|INSTALMENT DEFERMENT: |
In instances where the customer defers an instalment to a later date, i.e. no new contract will be drawn up.
|LATE PAYMENT FEE: |
In instances where customer pay their instalments after payment due date.
|QAR50. Charges will be applicable from 16 days overdue.|
|POLICE RELEASE LETTER: |
In instances where the customer has settled an outstanding amount and this has been acknowledged by NBKS , an authorization letter is presented to the Qatar Police to release the Police Action
|Any costs incurred from legal / police action.|
|RETURNED CHEQUE: |
In instances where the cheque is returned by the Bank due to insufficient funds.
|Returned cheques due to insufficient funds settled within 15 days will incur 50 QAR charges.|
|LEASE VEHICLE FEES|
|TRAFFIC VILOATIONS: |
In instances where traffic violations are settled on behalf of the customer, the traffic violation amount, plus an administration fee will be imposed. The driver of the vehicle will be responsible for any black points incurred due to traffic offenses.
|10% of traffic violation amount|
|EXCESS KMS CHARGE: |
In instances where the vehicle’s distance travelled exceeds the contracted distance, an excess kilometer charge applies.
|Please refer to your Agreement for any applicable charges|
|VEHICLE LATE RETURN CHARGE: |
In instances where the vehicle’s distance travelled exceeds the contracted distance, an excess kilometer charge applies.
|As per Agreement Terms & Conditions (QAR 200 Per Day)|
|THRID PARTY INSURANCE REQUIREMENT IN THE EVENT OF A LATE VEHICLE LICENSE RENEWAL : |
In instances where we are unable to settle customer traffic violations on behalf of the customer due to black points, etc., there is a penalty imposed by the Traffic Department for Late License renewal
|COST OF INCURRING THIRD PARTY INSURANCE PLUS 10% OF AMOUNT PAID|
|LATE VEHICLE LICENSE RENEWAL DUE TO UNPAID TRAFFIC VIOLATIONS: |
In instances where we are unable to settle customer trafic violations on their behalf due to black points, etc., there is a penalty improsed by the Traffic Department for Late License.
|Cost of penalty for late license renewal plus 10% of amount paid|
|In instances where customer wishes to pay by a Credit Card. NBK Services will accept Visa and Master Cards||Maximum amount allowed to be paid by card QAR 10,000|